Your information
Privacy notice
Who we are
Mooovuka (Pty) Ltd, registration no. 2020/765413/07, 3 Malaga, Dainfern Ridge, Fourways, 2055. We decide why and how your information is used, so we are the "responsible party". Our Information Officer is Haydn Warmback: smt@mooovuka.com.
On this website
You can write to us from our contact form. We collect only what you type in: your name, your email address, your message, and your phone number or an order number if you add them. We also keep a scrambled one-way code made from your internet address, only to spot spam. It cannot be turned back into your address.
- Why: to answer you, to deal with complaints as the law requires, and (if you ask) to tell you when the app launches.
- Who sees it: our team. We email you a confirmation through our email provider.
- How long: a complaint is kept for 5 years. Other messages and launch sign-ups are kept for 2 years, or until you ask us to remove you.
This website does not use advertising or tracking cookies. The company that hosts the site may keep ordinary technical records (such as which pages were fetched) to run the site securely.
In the app and business portal
When you use Mooovuka to send or carry a parcel, we also collect what we need to do that:
- Your account details: name, email, phone number and address.
- Parcel details and photos, and the receiver's name, phone number and address.
- For drivers: date of birth, identity, licence, vehicle and insurance documents, bank details, and a criminal-record certificate.
- Selfies and a profile photo used to check that you are who you say you are. This is called biometric information and we ask for your consent before we use it.
- A driver's live location during a trip.
- Payment details. Card payments are handled by our payment provider. We never see your full card number.
- Messages, complaints and claims you send us.
We use it to connect customers with drivers, deliver parcels, take and pay out money, check identities, keep people safe, handle claims and disputes, meet tax and other legal duties, send notifications you need, and improve the service. We do not sell your information.
Who we share it with
We use trusted companies to run Mooovuka (for example for our database and storage, payments, email and text messages, maps, identity checks and notifications). They may only use your information for us, and they must protect it. We also share what the law requires with the police and other authorities.
Some of these companies store or process information outside South Africa. For example, the check that compares a selfie with a profile photo is done on servers in Ireland. We choose providers that protect information to a similar standard, and where we need your consent for this, we ask for it.
How long we keep it
Only as long as we need it for the reasons above, or as long as the law requires. For example, records of payments are kept for 7 years because tax and company law require it. When we no longer need information, we delete it or remove what identifies you.
Keeping it safe
Photos and documents are kept in private storage. Only the staff who need information to do their work can open it, and what they open is recorded.
Your rights
You may ask us:
- what information we hold about you;
- to correct it if it is wrong;
- to delete it (except records we must keep by law);
- to stop using it for something you object to.
Write to smt@mooovuka.com. We aim to answer within 30 days.
If you are not happy
Please tell us first, using our complaints process. You also have the right to complain to the Information Regulator (South Africa): inforegulator.org.za, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2017.
Changes to this notice
If we change this notice we will update the date at the top. If a change matters to you, we will tell you in the app.