Your information

Delete your Mooovuka account

For customers, business customers and drivers who use the Mooovuka app or the Mooovuka business portal, from Mooovuka (Pty) Ltd. Last updated November 2026.

The quickest way: inside the app or the portal

• Mooovuka app (customers and drivers): tap the person icon at the top, then Delete my account and data, and confirm.
• Mooovuka business portal: open Delete my account in the menu, then confirm.

Either way you only ask: nothing is deleted at that moment. We check, and then delete as described below. If you cannot sign in any more, or you do not have the app, use the form below instead.

How to ask us to delete your account

1. Press the button below. Fill in your name and the email address on your Mooovuka account. Your phone number is optional, but it helps us find your account.
2. We email you a reference straight away.
3. We check that the request really comes from you. We may email you a question about your account. We will never ask for your password, a card number or a code sent to your phone.
4. We delete your account and your information as described below, and email you when it is done. We aim to finish within 30 days.

Ask us to delete my account

You can also write to hello@mooovuka.com from the email address on your account, with the subject "Delete my account".

What we delete

We delete, or remove everything that identifies you from:

• your name, phone number, email address, addresses and date of birth;
• your profile photo, and the photos and records we use to check who you are;
• for drivers: ID, licence, vehicle and insurance documents, and bank details;
• your notification settings;
• your sign-in details, so you can no longer sign in.

What we have to keep, and why

• Payment and order records. Tax and company law require us to keep accounting records. We keep payment records for 7 years.
• Complaint records. The rules of ICASA, the postal regulator, require us to keep complaint records for 5 years.
• Information about a claim, dispute, incident or police matter that is still open.
• Details of past deliveries, such as the receiver's name and address, photos and tracking. We keep these only for a limited time, in case of a dispute, and then remove them.
• A record that an account was closed for safety reasons, so that a person who was removed from Mooovuka cannot simply register again.

When we keep information, we keep only what we need, we limit who can see it, and we tell you what we kept and why.

Before we can delete your account

• We cannot close an account while an order is still in progress, while money is still owed on an order, or while a claim, a complaint or a failed delivery is still open. We will tell you what is outstanding, and finish your request once it is settled.
• Drivers: we pay out what you have earned before we remove your bank details.

More about your information

Read your privacy rights (to see, correct or object as well as delete) and our privacy notice.